A multi-outlet F&B and hospitality group required end-to-end support to transition its indirect tax regime without disrupting daily operations at any outlet.
The challenge
Twelve outlets across the northern region operated on three different POS platforms, each with bespoke menu configurations, service charge and rounding rules. Any go-live error risked customer-facing pricing issues at peak hours.
Our approach
- Reviewed registration status, taxable activities and exempt categories.
- Coordinated POS vendors on tax code mapping, receipt formatting and reporting.
- Re-built menu pricing models with the operations team to preserve margin.
- Delivered targeted training to outlet managers and shift supervisors.
- Managed all correspondence with the relevant authority through registration.
Outcomes
All 12 outlets transitioned on a single Sunday with zero downtime at go-live and no customer-facing pricing incidents. Monthly indirect tax filings were brought in-house with a documented review protocol overseen by the Firm.
